Client Services Consultant page is loaded ClientServices Consultant Apply locations Bogota, Colombia time type Fulltime posted on Posted 4 Days Ago job requisition id R246312 Ourteam members are at the heart of everything we do.

At Cencora, weare united in our responsibility to create healthier futures, andevery person here is essential to us being able to deliver on thatpurpose.

If you want to make a difference at the center of health,come join our innovative company and help us improve the lives ofpeople and animals everywhere.

Apply today! What you will be doingPOSITION SUMMARY : Under general direction of the Sr. Director forClinical Supply Solutions, and direct report to the Client ServicesManager, the Client Services Consultant is responsible forproviding Specialty Logistics supply chain (clinical or other)project consultancy services to Clients, acting as the SubjectMatter Expert (SME) in all technical and operational aspects ofonboarding storage & distribution projects.

The CS Consultantis also the primary liaison between Clients and the internal teamsto resolve any technical / operational issues for ongoing projectsand set up any special operations related to a specific project.

The Client Services Consultant effectively establishes and developssuccessful client relationships, acting as the Client advocatewithin World Courier, offering the most suitable solution for theirneeds while considering a standardized approach from an operationalpoint of view.

Work with team members in a collaborativeenvironment to provide clients, both internal and external, withthe highest quality service.

PRIMARY DUTIES AND RESPONSIBILITIES :

Set up all Projects with clients, by means of reviewing DepotInstructions and obtaining all necessary information concerning theproject itself;

i.e. products involved, contacts, technicalinstructions and any other information that may be relevant for theDepot staff to perform their activities.

• Negotiate, assess andcollaborate with the client to provide a service that best suitsits needs for each Project within the CSS portfolio of services andstandard procedures.
• Escalate out of scope requests and negotiatealternatives with clients, in close relationship with otherdepartments (Sales, CSS Quotes, MGMT, QA, Operations, Transport,CTM Star).
• Support sales team by providing assessment in theservice offerings related to clinical supply solutions services.
• Maintain a line of communication with the Global & Regional OpsManagers for tasks coordination between CS and Ops.
• Elaboratestudy-specific instructions to CSS internal clients (Depotpharmaceutical & logistic staff, Transport department, CTM Stargroup, etc.

using standardized templates and maintaining allproject-related information organized & accessible to theconcerned parties, in accordance to the criteria determined withinthe Division.

• Train and provide instructions to Depot Managers,Depot Pharmacists, QA Consultants and others relevant associates,as applicable, on each particular project based on alldocumentation provided by the client to CS Department.
• Assume atroubleshooting role in dealing with technical issues brought byDepot associates that might arise during the training or duringtheir daily operations, in relation to the projects stored andmanaged by World Courier.
• Notify all Depot associates ofnew / updated information regarding any concerned projects andupdating the internal documents accordingly in a timely manner.
• Familiarize themselves with all the Regulations that apply to theDepot in order to carry out all the activities requested by theclient considering the procedures described in CSS & CORP SOPs.
• Ensure the proper ways of internal communication are used inorder to comply with WC Confidentiality Agreements.
• Collaboratein the creation of training materials.
• Perform other relatedduties, as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS : Requires University graduate degree or studies in any of thefollowing fields : Pharmaceutical Sciences, Life Sciences, BusinessAdministration, International Trading or Logistics (PharmaLogistics is preferred).

REPORTS DIRECTLY TO : Manager, ClientServices (Global) What your background should look like MINIMUMSKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

• Excellentinterpersonal skills
• Excellent analytical skills
• Full commandof English language : Written and Oral
• Command of Portuguese,Spanish & other languages (valued but not required)
• Abilityto multi-task; close attention to detail; organized
• Ability towork collaboratively but also independently with minimalsupervision
• Ability to train various levels of end users
• Excellent presentation skills (written, verbal, and presentation)
• Ability to handle multiple projects simultaneously
• Ability towork under-pressure
• Office equipment - Individual must beknowledgeable of the types of equipment and methods associated withoffice management
• Individual must maintain knowledge on GxPs, andinternational industry-related guidelines by applicable Organisms(i.e. : WHO, ICH, FDA, EU, etc.)
• Must be able and willing totravel
• Individual should be proficient in Microsoft officeapplications such as the latest versions of Word, Excel andOutlook. WORK ENVIRONMENT The work environment characteristicsdescribed here are representative of those an associate encounterswhile performing the essential functions of this job.

Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions. What Cencora offers All teammembers globally are provided with basic life insurance, personalaccident insurance, business travel accident insurance, and EAPresources at no cost.

Additional country-specific benefits such ashealthcare, sick leave, death and disability, retirement, as wellas perks and allowances may be provided.

Details of programs varyby location. Schedule Full time Affiliated Companies AffiliatedCompanies : World Courier de Uruguay S.

A. Equal EmploymentOpportunity Cencora is committed to providing equal employmentopportunity without regard to race, color, religion, sex, sexualorientation, gender identity, genetic information, national origin,age, disability, veteran status or membership in any other classprotected by federal, state or local law.

The company’s continuedsuccess depends on the full and effective utilization of qualifiedindividuals. Therefore, harassment is prohibited and all mattersrelated to recruiting, training, compensation, benefits, promotionsand transfers comply with equal opportunity principles and arenon-discriminatory.

Cencora is committed to providing reasonableaccommodations to individuals with disabilities during theemployment process which are consistent with legal requirements.

Ifyou wish to request an accommodation while seeking employment,please call 888.692.2272 or email hrsc@amerisourcebergen.

com . Wewill make accommodation determinations on a request-by-requestbasis. Messages and emails regarding anything other thanaccommodations requests will not be returned Similar Jobs (1)Client Services Consultant locations Bogota, Colombia time typeFull time posted on Posted 30+ Days Ago Cencora is a leading globalpharmaceutical solutions company that is committed to improving thelives of people and animals everywhere.

We connect manufacturers,providers, and patients to ensure that anyone can get the therapiesthey need, where and when they need them.

We’re a purpose-drivenorganization, where all of our team members around the world areunited in our responsibility to create healthier futures.

We worktogether every day to help our partners bring their innovations topatients worldwide, creating unparalleled access and impact at thecenter of health. #J-18808-Ljbffr